At least 113 customers of Agrani Bank’s Shrinagar branch in Munshiganj have lodged complaints alleging that money was withdrawn or went missing from their accounts after the branch’s cash officer, Sharifuzzaman Sohag, went into hiding.As of 5pm yesterday, the bank had received specific complaints from 113 customers. A bank source said around Tk 10 crore had so far been found missing from more than 100 accounts. However, the total amount could not yet be confirmed as the bank was still verifying the accounts.Hundreds of customers gathered outside the branch at Shrinagar Plaza yesterday morning to check their account balances. The crowd stretched from the bank’s main entrance to the area outside the building.At one point, several customers began smashing glass at the entrance of Shrinagar Plaza. Police later arrived and brought the situation under control.Some customers reportedly found that lakhs of taka were missing from their accounts while checking their balances. A few people fainted after discovering the discrepancies, triggering panic and distress among the customers.A bank official, speaking on condition of anonymity, said around Tk 10 crore had so far been found missing from more than 100 accounts. By 5pm, 113 customers had submitted written complaints, while many others were waiting to file complaints.The issue first came to light on Thursday when hundreds of customers gathered at the Shrinagar branch after reports of missing deposits spread. Sharifuzzaman Sohag, however, had already been absent from the branch for two days.On Thursday, the bank found that around Tk 1.75 crore was missing from 14 accounts. The development caused concern among nearly 10,000 customers of the branch, including expatriate and female customers.Mizanur Rahman, deputy general manager of Agrani Bank’s Munshiganj district, said a case had been filed with Shrinagar Police Station against the absconding cash officer.Show-cause notices have been issued to Sharifuzzaman and cashier Md Jinnah, he said.Asked whether customers would get back the money allegedly taken through Sharifuzzaman’s personal syndicate, the DGM said the bank’s audit team was working on the matter.Besides this, an investigation committee will verify the complaints received from customers. Further action regarding the return of the money will be taken based on the decision of the higher authorities, he said.He added that the exact number of affected customers and the total amount could not be determined until verification of all accounts was completed. The DGM said the complaint process would remain open. Customers would be able to submit complaints later as well if any discrepancy was found in their accounts.
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